All import duties are already included.
We offer a 30-day return policy, which means you have thirty (30) calendar days upon receival of your order to request a return, whether for a single item or your order’s total item count.
To be eligible for a return, your order/ item(s) must be in the same condition as received (unworn or unused) & contained in the original retail packaging. You will also need the receipt or proof of purchase.
Items sent back to us without first requesting a return will not be accepted & shall be forwarded back at the customer’s expense. Please note that the delivery needs to be sent via “Recorded Delivery” (/ tracked) so that both the Company and the Customer are able to verify the successful return delivery of the parcel.
Damages and Issues
Please always inspect your order upon receival & contact us immediately in case the item(s) received are defective or damaged or if you have received the wrong item(s) so that we can evaluate the issue and make it right.
To speed up the process, provide us with your order number and pictures of the item(s) that indicate the case (defects/ damages/ different product or SKU).
Product units cannot be accepted back if they have already been used & have their packaging opened or unsealed. We do not accept returns on sale items, stock clearance items, discontinued SKUs, or virtual gift cards.
The fastest way to ensure you get your desired product is to return the one you currently have, and once the return is accepted, place a new order for the new/ desired item.
European Union 14-day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification.
As mentioned above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
You can always contact us for any return questions if they are not already provided or explained on this page.